About

CDK Global is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation, and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sale, financing, insuring, parts supply, repair and maintenance of vehicles.

Position :

Client Technical Analyst

Job Location :

Pune

Job Description :

Client Technical Analyst position works under the direction of a Pune Team Leader and a US-based Account Operations Manager to set-up and troubleshoot data collect process from automotive dealership computer systems. 


  • Perform data aggregation set-ups and troubleshoot failed data processes as assigned.  These issues can range from the simplest to very complex
  • Communicate effectively with automotive dealership personnel or data providers via phone and email
  • Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues
  • Guide dealers through resolution of technical issues
  • Provide world-class customer support
  • Apply intuitive problem-solving skills and document the knowledge
  • Work in a team environment, assisting team members when necessary
  • Work in an environment with competing priorities
  • Flexible to work in US shifts( 6 PM to 3 AM )

Eligibility Criteria :

Job Type: Internship ( 12 Months)

 

2022 BATCH- BCA,BCS,MCS and MCA, 60% throughout Academics is mandatory.

  • Fresher/Experienced with willingness to work in a technical customer service environment
  • Experience with Microsoft Office products and SQ

 

Requirements

  • Strong written and verbal English language skills
  • Ability and willingness to communicate via phone and email with U.S. team members
  • Strong organizational skills
  • Problem solving ability
  • Reliability
  • Solid technical aptitude skills

Stipend :

15000 per month

Company URL :

www.cdkglobal.com

Selection Process :

  • Online Test 
  • Technical Interview
  • Project Manager Interview
  • HR Discussion
  • Online test date and time will be updated to the registered candidates 
  • Shorlisted candidates from the test should be available for the further online interview process
  • Candidates should be available for immediate joinings

1000000+ Pre-Assessed employable talent available

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